Real-time Intel-gathering has quickly become a key weapon in a marketer's arsenal. To learn more about what it entails, we chatted with Corrine Sandler- President of Fresh Intelligence, Cap C's exclusive research arm, and this week's 'Woman of the Week' at Women's Post.
Key snippets from our tête-à-tête below:
Q: How has Fresh Intelligence grown/changed since partnering with Capital C and moving into our digs? What is your vision for Fresh Intel over the next few years and how does Cap C contribute to it?
C: We've enjoyed immense growth through the incredible Capital C client roster as well the credibility and exposure Cap C has brought to Fresh Intelligence.
Capital C and FI have the same vision – building brands through consumers and shoppers' eyes. If the insight is right, everything else is right.
Our vision is to be the most “creative” dynamic intel-gathering company in North America. Working within Capital C's visionary and entrepreneurial environment is an asset that enables us to get there.
Q: What is the core philosophy behind Fresh Intelligence that distinguishes it from other research firms? What assets are you able to leverage that give you a leg-up over the competition?
C: It’s a combination of our technology platform, our people and our thinking. We don’t engage in traditional conservative methodology. We push the limits of market research and Enterprise feedback management. Today its all about cost, speed and accuracy and FI delivers way above competitors on all three.
Q: Here at Cap C, we've been exploring consumer interaction through many of our recent campaigns such as the Nissan Cube Launch.Give us your thoughts on consumer engagement as a means to gain insight. Do you reckon it's the future of your field?
C: Of course, market research today is about consumer engagement, it’s about a dialogue not interruptive monologue. The only way to learn from consumers today is to engage them and put them at the heart of marketing. That’s why online panels are slated to grow by 54% in 2009- within 5 years every brand, organization etc. will own one…. We're on the leading edge of this.
Q: Marketing has changed dramatically over the past few years, and those who haven't adapted have been swept away. In order to flourish in today's environment, what new skills/qualities must a marketer bring to the table?
C: Creativity and an experiential nature. We need to constantly experiment, find new ways to gain knowledge, reach our market and learn from them.
Marketing is a combination of gut feel and science, and those that can bridge the gap and act swiftly in today’s dynamic marketplace will inevitably be the winners. It’s the calculated risk that's going to reap the reward.